Privacy Policy

Your privacy is important to us at The Pet Manny. We will only use your personal information to administer your account, provide the products and services you have requested from us, and to keep you informed about our products and services.

We will inform you of any future changes to our processing purposes or our Privacy Policy.

Our Services

The Pet Manny provides a solution for your pet care needs by utilising a third-party software solution named TIME TO PET.  TIME TO PET works on multiple platforms including phone, website, and mobile applications.   You can view TIME TO PET’s GDPR compliant Privacy Policy here https://www.timetopet.com/privacy

What personal data do we collect?

We need certain personal information to be able to offer you the best pet care and to keep you informed of our products and services. You provide some of this data directly to us, for instance when you make an initial enquiry through our website.

  • Your name;
  • Your email address;
  • Your telephone number;
  • Your address;
  • Your pet(s) details;
    • Your fuller details are stored within TIME TO PET once entered on your account

Cookies

A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. You can manage your cookie preferences through your browser settings.

How do we use your personal data?

We only use your data for the purposes for which it was collected and, where relevant, to meet local legal obligations. We use your personal data for the following purposes:

Performance of agreements with users

To provide you with the pet care related products and services of your choice.

Customer support

We use your information to support you in your use of our products and services. This includes the use of personal information to diagnose product problems, rectify erroneous transactions and provide other customer support related services.

Customer engagement and communication

We use your information to communicate with you via email or other electronic media on service-related matters, such as invoices. Other instances where we engage with you include confirming the opening of an account, service updates, resolving complaints, and answering general pet care enquiries.

General business process execution, internal management and management reporting

To be able to run our business, we also use your personal information for general business processes. This includes processing your information for archiving, insurance and other administration related purposes, management reporting or processing in relation to audits.

With whom do we share your personal data?

We do not share your personal data with any other organisations except for TIME TO PET.

Accessing and managing your personal data

You can directly view and edit your personal details via your TIME TO PET account through https://www.timetopet.com/portal/thepetmanny. 

Contact

Please contact info@thepetmanny.co.uk for any further questions or information.

Customer Testimonials

Here is what some of our clients say about us

  • Our usually nervous cat seems really happy – and we loved the photos while we were away!

    ~ Amelia with Vesper

  • Wonderful service, Ricky seems very dedicated and passionate about animals, even recommended some great toys for our little Maltese Terrier- would highly recommend.

    ~ Farrah with Riley

  • I highly recommend The Pet Manny. He looked after my two kittens over the Christmas period and made me feel reassured from start to finish, from the clear and straightforward paperwork to the regular updates on how the cats were getting on whilst I was away. One of the best pet sitters I’ve used and a firm favourite with the cats already, he’ll definitely be the first person I call when I’m making travel plans.

    ~ Lydia with Badger and Monty

  • I was walking through Streatham Common and Ricky appeared with a bevvy of adoring dogs around him and a little one in his arms. He was so friendly and suggested Hector come and play with his dogs off lead in a safe fenced off area. He clearly loved the dogs in his care and they him.  As well as being caring, lovely people, they are very professional and organised and have a great app that makes everything really easy to organise. They also take the most amazing photos of Hector with his doggy friends. 

    ~ Hannah with Hector

  • We had a great experience with Ricky at the Pet Manny when we were very nervous about leaving our senior lab (15 years old!) whilst away on holiday. I was very impressed with the meet and greet and was very reassured. Ricky is lovely and our old boy was very happy in his care. I can 100% recommend his to anyone needing help with pet sitting, walking and feeding. Thanks, Ricky!!

    ~ Clare with Noko

  • The Pet Manny are the dream team! We’ve been using their services for over three years and can’t rate them highly enough. Always professional, caring and super friendly. Our dog absolutely loves spending time with Stevie, Ricky, Aine, Harry and the rest of The Pet Manny crew on his regular dog walks and dog sits. 🐶😊👍🏻

    ~ Kirsty with Watson

  • An incredible bunch of people! I barely trust anyone with my dog but I trust The Pet Manny hugely. She is so loved by them all and she absolutely adores them back, especially her Uncle Stevie. She has such wonderful walks and has even made dog friends! They really care about her, they’re like an extension of the family for her. Cannot express how much we appreciate you!

    ~ Daniela with Lila

  • Ricky is an wonderful pet sitter, who goes above and beyond to reassure you that your fuzzbutt is cared for . He understands the obsessive owners’ needs, from the extensive paperwork, liability coverage, and insurance documents viewable prior to booking and the photo updates provided while you are away.  After our pet sitter cancelled at the last minute, we struggled to find someone who would look after our rats.  Ricky not only understood our needs but provided our rats with five-star care.

    ~ Jay with her rats