How we work with you
CLICK ON THE SPECIFIC CARE YOU REQUIRE ABOVE FOR MORE INFO.
We appreciate that every pet and every household is different and so we endeavour to offer a friendly and professional tailor-made service for you and your pets.
Where possible every pet is assigned a PRIMARY CARER who builds a relationship with you and your pet and provides you with the service and care you need when they are available. Whenever you make a booking with us we do our best to assign it to your PRIMARY CARER for continuity for you and your pets. Secondary and tertiary carers are also assigned and are able to access all the information about you, your household and your pets in real-time.
If you wish to speak to any of our other carers you can do so free of charge on the phone. If you wish for an additional consultation with other carers this will be a charged visit as outlined in the full price list
Visit our FAQs page for further information about us and how we work to help you.
For every pet we care for we have a FREE CONSULTATION at your home where we get to meet everyone and discuss requirements, behaviours and specific care needs and also talk through with you the processes for bookings and updates using our very simple Pet Management System called TIME TO PET.
We will also collect keys from you at your consultation. By joining The Pet Manny family you agree to supply us with at least 1 set of working keys for your property and give us permission to cut a safe copy of the keys which will be held securely at the main office for emergencies.
Naturally there is some information we require to care for your pets. It may seem like we ask a lot of questions but this enables us to care for them as best as we possibly can. The more information you give us the better.
It is advisory that you create and complete your TIME TO PET account before your consultation so we can then go through all the information with you at the consultation.
TIME TO PET can be used on any internet browser on any device or via the TIME TO PET app which is downloadable using the following links. Just look for the TIME TO PET logo below.
For further information and detailed instructions on how to get the most out of TIME TO PET visit our TIME TO PET page
Sign up to our Pet Management ServiceVisit My Account
When visiting your pets and home, we can also undertake any other task required to ensure that your animals are safe, fit, well and warm and your property is secure and well looked after. All our carers can administer pet medications and clean up after any animal.
Ask about any additional service you may require that is not listed on our site. But when visiting your home, we can…