How we work with you
We appreciate that every pet and every household is different and so we offer a friendly and professional tailor- made service for you and your pets.
Every pet is assigned a PRIMARY CARER who builds a relationship with you and your pet and provides you with the service and care you need. Whenever you make a booking with us we do our best to assign it to your PRIMARY CARER for continuity for you and your pets.
For every pet we care for we have a FREE CONSULTATION at your home where we get to meet everyone and discuss requirements, behaviours and specific care needs.
Naturally there is some information we require to care for your pets. It may seem like we ask a lot of questions but this enables us to care for them as best as we possibly can.
Before every consultation we ask for owners to complete the booking form. We can then discuss this with you when we first meet.
We use a pet management system called TIME TO PET which can be used on web or via the TIME TO PET App. We ask all new clients to create an account and add all the information we need for you, your home and most importantly your pets.
Click on the logo below to create an account
Please do read our terms and conditions prior to submitting a booking request.
Contact us now to make an enquiry or to book in your FREE consultation
At your consultation we present you with our certifications and discuss in detail your pet’s needs. We also collect keys to your property and discuss security.
Sometimes you need someone who cares about your pets as much as you do…
…cos they’re one of the family.
If you are an existing customer you can click on the icon below to gain access to the CLIENT PORTAL LOGIN to check your details and services. You can also book or cancel existing services and much more!
Discounts for Multiple Pet Households
When visiting your pets and home, we can also undertake any other task required to ensure that your animals are safe, fit, well and warm and your property is secure and well looked after. All our carers can administer pet medications and clean up after any animal.
Ask about any additional service you may require that is not listed on our site. But when visiting your home, we can…